In the event of a Parent / Child separation in which initial contact is with the CHILD:

• The person who is initially contacted by the child should immediately determine if the child is capable of coherent verbal communication
  • If yes: escort the child to the Event lobby and notify posted Security Guard, who will immediately notify the Director of Security
  • If no: escort the child to the First Aid Station in the Main Lobby
• If the Parent or Guardian is not found by the time the Event Manager on duty is contacted, the Event Manager will:
  • Notify the Client / Show Management of the issue and request permission to make a building-wide announcement to locate the Parent or Guardian
  • Keep the Client / Show Management updated as the situation progresses.
  • If the Parent or Guardian is not located within two (2) full hours, Security will:
  • Activate the Chain of Command via standard procedure
  • Contact the Cleveland Police Department, who will then take custody of the Child and take over control of the process

In the event of a Parent / Child separation in which initial contact is with the PARENT:

• The Parent or Guardian should be escorted to the Event lobby and put in contact with the posted Security Guard
• The Security Guard on the post will:
  • Notify the Director of Security in the following manner:
    • Provide a detailed description of the missing child, including age, race, hair color, approximate height/weight, full name, and current clothing
    • Provide a description with the last known location and time last seen
  • If the Child is not found by the time the Event Manager on Duty is contacted, the Event Manager will:
    • Notify the Client / Show Management of the issue
    • Keep the Client / Show Management updated as the situation progresses
• Once the Child is located:
  • The Adult must complete a Lost Parent / Guardian Release Form for our records
  • If there is any doubt that the Adult is not the Parent or Guardian of the child in question, you may contact the Cleveland Police Department for assistance
  • Notify all Staff / Departments the missing child issue resolved
• If at any time the Parent or Guardian requests to involve the Cleveland Police Department, Security will contact them for assistance. It is at the sole discretion of the Parent or Guardian to involve law enforcement; however, we will suggest contacting police once the child has been missing for two (2) hours